Depuis le 10 juin 2022, une législation révolutionnaire sur le courtage immobilier au Québec est entrée en vigueur, transformant radicalement la manière dont les courtiers immobiliers s'engagent dans le processus d'achat de leurs clients. Cette nouvelle loi proscrit expressément aux courtiers immobiliers de représenter à la fois l'acheteur et le vendeur au cours d'une même transaction, considérée comme un conflit d'intérêts manifeste.
On April 23, 2024, the Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ) announced its decision to become a signatory to the Code of Conduct on Artificial Intelligence, introduced by the Ministry of Innovation, Science and Economic Development Canada in 2023. This move marks a significant step in OACIQ’s commitment to high standards of responsibility and ethics in the use of artificial intelligence (AI) technologies.
OACIQ Code of Conduct on AI and Commitment
The Voluntary Code of Conduct on AI aims to promote the responsible development and management of advanced generative AI systems. For signatories like OACIQ, this means adopting practices that ensure accountability, safety, fairness, equity, transparency, human oversight, as well as the validity and reliability of the AI systems used.
The OACIQ, as the regulator of real estate brokerage in Quebec, adopts these principles not only to remain compliant with its regulatory obligations, but also to ensure an ethical and transparent approach in all its activities. This ethical framework is all the more relevant as OACIQ has integrated AI into its services to the public, notably through ÉLISE, its conversational agent.
ÉLISE, a concrete example of AI at the service of the public
Deployed last December, ÉLISE is the embodiment of OACIQ’s commitment to using AI to improve its services. As a conversational agent available 24/7 on the OACIQ website, ÉLISE has already processed over 20,000 queries with a remarkable accuracy rate of 99.9%. This tool is a perfect example of how AI can effectively contribute to OACIQ’s mission of protecting the public, by providing fast and accurate answers to questions from brokers, agency managers and the general public.
Perspectives on Innovation and Ethics
Under the leadership of Nadine Lindsay, President and CEO of the OACIQ, the organization continues to push the boundaries of innovation. The adoption of the AI Code of Conduct and the successful implementation of tools such as ÉLISE testify to the OACIQ’s determination to remain at the forefront of technology while ensuring a rigorous ethical framework.
The OACIQ not only integrates AI into its operations, it also strives to share its knowledge and best practices with other members of Canada’s AI ecosystem. This collaborative approach, reinforced by conferences and exchanges with other Canadian regulators, is essential to the ongoing development of a reliable and responsible AI ecosystem at the national level.
Conclusion
By becoming a signatory to the AI Code of Conduct, the OACIQ affirms its leadership role in the ethical oversight of the use of AI in real estate brokerage in Quebec. This initiative reflects the organization’s ongoing commitment to protecting the public while promoting innovation and responsibility in the field of artificial intelligence.
For more information on the OACIQ and its AI initiatives, interested parties can contact the organization via [email protected] or visit the OACIQ website.
This article aims to provide a comprehensive overview of the OACIQ’s commitment to ethics and safety in the use of artificial intelligence, highlighting its crucial role in regulating real estate brokerage while embracing the most advanced technologies to serve and protect the public.
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